Privacy Policy
Your privacy, handled with care.
This policy explains what information E Prime Pro collects, how we use it, who we share it with and the choices you have.
The short version.
A quick summary. The full details are below, and they take priority over this overview.
What we collect
Contact, order, shipping and device details needed to process your purchase and run our store.
How we use it
To fulfill orders, support you, prevent fraud and make the shopping experience better.
Who we share with
Trusted service providers such as Shopify, payment processors and shipping carriers. We do not sell your data for money.
Your choices
You can ask to access, correct or delete your information, or opt out of marketing, at any time.
Who we are
E Prime Pro ("E Prime Pro," "we," "us" or "our") is a home decor brand based in the United States. We sell wooden decor, home decor, sculptures, vases and related products to customers in the United States.
This Privacy Policy applies to personal information we collect when you visit our website, create an account, place an order, subscribe to our messages, contact us or otherwise interact with us (together, the "Services"). By using the Services, you acknowledge that you have read this policy. If you do not agree with it, please do not use the Services.
Information we collect
Information you give us
- Name, email address, phone number, and billing and shipping addresses
- Order details, such as the products you buy, returns and refund requests
- Account details, if you create an account (for example, your email and password)
- Messages you send us, reviews you post and survey or contest responses
- Your email address or phone number if you sign up for our newsletter or text messages
Payment information
Payments are handled by secure third-party payment processors. We do not store your full card number or security code on our own servers. We may receive limited details from the processor, such as the last four digits of your card, card type, billing address and payment status.
Information collected automatically
When you browse the Services, we and our service providers automatically collect technical information such as your IP address, browser type, device type, operating system, pages viewed, links clicked, referring website, date and time of visits, and approximate location derived from your IP address. This is collected using cookies, pixels and similar technologies (see Section 5).
Information from other sources
We may receive information about you from payment processors, shipping carriers, fraud-prevention tools, advertising and analytics partners, and social media platforms when you interact with our content or ads.
Categories at a glance
| Category | Examples | Why we collect it |
|---|---|---|
| Identifiers | Name, email, phone, address, IP address, account login | To create accounts, deliver orders and contact you |
| Commercial information | Products purchased, order history, returns | To fulfill orders, provide support and keep records |
| Payment details (limited) | Card type, last four digits, billing address | To confirm payment and prevent fraud |
| Internet and device activity | Pages viewed, clicks, browser, device, referring site | To run, secure and improve the website and measure ads |
| Approximate location | City or region from your IP address | To show relevant content and detect fraud |
| Communications | Emails, chat messages, reviews | To respond to you and improve our service |
| Inferences | Product interests and preferences | To personalize recommendations and marketing |
How we use information
We use personal information to:
- Process and deliver your orders, take payments, and manage returns and refunds
- Send order confirmations, shipping updates and other service messages
- Answer your questions and provide customer support
- Operate, maintain and improve our website, products and services
- Personalize your shopping experience and show products you may like
- Send marketing emails or text messages where permitted, and measure how our advertising performs
- Detect, investigate and prevent fraud, abuse and security incidents
- Comply with legal obligations, enforce our terms and resolve disputes
How we share information
We share personal information only as needed to run our business and serve you. This includes sharing with:
- Store platform and hosting providers. Our store is built on Shopify, which hosts the website and processes and stores order and customer data on our behalf.
- Payment processors, to securely complete your purchase.
- Shipping and fulfillment partners, such as USPS, UPS and FedEx, to deliver your order.
- Marketing and analytics providers, such as email platforms, analytics tools and advertising platforms, which may use cookies or pixels to measure and improve our marketing.
- Professional advisers, such as accountants, lawyers and insurers, where necessary.
- Authorities and other parties, when required by law or to protect our rights, customers or the public.
- A buyer or successor, if E Prime Pro is involved in a merger, acquisition or sale of assets.
Cookies and tracking
Cookies are small files stored on your device. We and our partners use cookies, pixels and similar technologies for the following purposes:
- Essential: keeping items in your cart, signing you in and securing checkout.
- Preferences: remembering your settings and choices.
- Analytics: understanding how visitors use the site so we can improve it.
- Advertising: showing and measuring ads on other websites and platforms.
You can control cookies through your browser settings, and you can clear or block them at any time, although parts of the site (like the cart) may not work without essential cookies. Where required by law, we treat recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of your personal information. Because there is no common standard for "Do Not Track" browser signals, we do not respond to them.
Data retention
We keep personal information only as long as needed for the purposes in this policy, including to provide our Services, meet tax, accounting and legal requirements, resolve disputes and enforce our agreements. When information is no longer needed, we delete it or make it anonymous.
Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (SSL/TLS) connections at checkout and secure, PCI-compliant payment processing. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for any account you create with us.
Your privacy rights
Depending on where you live in the United States (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with privacy laws), you may have the right to:
- Know and access the personal information we hold about you
- Correct information that is inaccurate
- Delete your personal information, subject to legal exceptions
- Receive a copy of your information in a portable format
- Opt out of the sale or sharing of your information, targeted advertising and certain profiling
- Be free from discrimination for exercising any of these rights
How to make a request
Email us at YOUR-EMAIL@YOURDOMAIN.COM with the subject line "Privacy Request" and tell us which right you want to use. We may need to verify your identity, for example by matching details you provide to information we already have. We will respond within the time required by law, generally within 45 days, and let you know if we need more time.
You may use an authorized agent to submit a request for you; we may ask for written proof of their authority. If we decline your request, you may appeal by replying to our response with the word "Appeal," and we will review it and reply as required by law.
California and Nevada residents
California residents may also request information once a year about personal information we disclose to third parties for their own direct marketing; we do not make such disclosures. Nevada residents may opt out of the "sale" of covered information as defined by Nevada law; we do not sell covered information as defined by that law. To opt out of sale or sharing at any time, contact us using the details above.
Marketing messages
If you subscribe, we may send you promotional emails or text messages about new collections and offers. You can opt out of emails at any time using the unsubscribe link in each message. For text messages, reply STOP to unsubscribe. Message and data rates may apply. Even if you opt out of marketing, we will still send you service messages about your orders and account.
Children's privacy
Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of anyone under 16. If you believe a child has given us personal information, please contact us and we will delete it.
Third-party links
Our website may link to third-party sites, such as social media platforms or shipping tracking pages. We do not control these sites and are not responsible for their privacy practices. We encourage you to read their policies before sharing information with them.
Where data is processed
We operate in, and sell only to customers in, the United States. Your information is processed and stored in the United States, although our service providers may use data centers in other locations. Our Services are not intended for use outside the United States.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. If we make material changes, we will provide additional notice where required by law. Please review this page periodically.
Contact us
If you have questions about this policy or how we handle your information, contact us:
- Business: E Prime Pro
- Email: YOUR-EMAIL@YOURDOMAIN.COM
- Mailing address: YOUR-STREET-ADDRESS, CITY, STATE ZIP
Questions about your data?
We are happy to help. Reach out and our team will get back to you as soon as possible.